Profil Lulusan

Deskripsi

Peneliti

Bidang destinasi wisata, usaha perjalanan wisata, hospitalitas.

Birokrat

Mampu melaksanakan aspek manajemen dan tata kerja di bidang pariwisata.

Teknokrat

Destinasi wisata, perjalanan wisata, hospitalitas.

Konsultan Industri Wisata

Tenaga ahli bidang destinasi wisata, perjalanan wisata dan hospitalitas.

1. SIKAP

S1

Bertakwa kepada Tuhan Yang Maha Esa dan mampu menunjukkan sikap religius;

S2

Menjunjung tinggi nilai kemanusiaan dalam menjalankan tugas berdasarkan agama, moral, dan etika;

S3

Berkontribusi dalam peningkatan mutu kehidupan bermasyarakat, berbangsa, bernegara, dan kemajuan peradaban berdasarkan Pancasila;

S4

Berperan sebagai warga negara yang bangga dan cinta tanah air, memiliki nasionalisme serta rasa tanggungjawab pada negara dan bangsa;

S5

Menghargai keanekaragaman budaya, pandangan, agama, dan kepercayaan, serta pendapat atau temuan orisinal orang lain;

S6

Bekerja sama dan memiliki kepekaan sosial serta kepedulian terhadap masyarakat dan lingkungan;

S7

Taat hukum dan disiplin dalam kehidupan bermasyarakat dan bernegara;

S8

Menginternalisasi nilai, norma, dan etika akademik;

S9

Menunjukkan sikap bertanggungjawab atas pekerjaan di bidang keahliannya secara mandiri;

S10

Menginternalisasi semangat kemandirian, kejuangan, dan kewirausahaan; dan

S11

Menginternalisasi nilai-nilai integritas, dan sikap responsif, terpercaya, professional (Global Code of Ethic of Tourism), berkepribadian Indonesia dalam menjalankan tugasnya.

2. PENGETAHUAN

P1

Konsep teoretis pariwisata secara mendalam, minimum meliputi:

1) Sistem Pariwisata dan fenomena pariwisata;

2) Pembangunan Pariwisata berkelanjutan;

3) Sumber daya, infrastruktur, dan daya tarik pariwisata;

4) Tipologi dan perilaku wisatawan; dan

5) Siklus hidup pariwisata;

P2

Menguasai konsep teoretis:

1) Antropologi budaya wisatawan;

2) Manajemen operasional (perencanaan, pelaksanaan, pengarahan, pemantauan, evaluasi, dan pengendalian) organisasi layanan jasa dan produk pariwisata;

3) Manajemen SDM, keuangan, logistik organisasi layanan jasa dan produk pariwisata; dan

4) Manajemen pemasaran layanan jasa dan produk pariwisata;

P3

Konsep dan prinsip kode etik global pariwisata (global code of ethics for tourism);

P4

Konsep dan metode:

1) Analisis kesenjangan kebijakan;

2) Penetapan standar kualitas layanan produk dan jasa pariwisata; dan

3) Resiliensi diri pada lingkungan kerja untuk internal organisasi kepariwisataan dan dalam penanganan klien;

P5

Menguasai konsep, prinsip, dan teknik:

1) Pemasaran layanan jasa dan produk pariwisata;

2) Pedagogi budaya dan masyarakat;

3) Komunikasi lisan dan tulisan dalam Bahasa Indonesia, minimal satu bahasa internasional atau minimal satu bahasa asing lainnya;

4) Presentasi, negosiasi, dan teknik komunikasi dalam mengkomukasikan ide, kebijakan, alternatif solusi dan rekomendasi;

5) Analisis laporan dan rasio keuangan minimal tingkat pengembalian investasi (ROI), nilai bersih sekarang (NPV), nilai bersih yang akan datang (FV) dan tingkat pengembalian investasi (IRR);

6) Layanan prima; dan

7) Keamanan, kesehatan, keselamatan kerja dan lingkungan (K3L) dalam penyediaan layanan jasa dan produk pariwisata termasuk Bantuan Hidup Dasar;

P6

Menguasai pengetahuan faktual tentang indeks daya saing pariwisata.

3. KETERAMPILAN UMUM

KU1

Mampu menerapkan pemikiran logis, kritis, sistematis, dan inovatif dalam konteks pengembangan atau implementasi ilmu pengetahuan dan teknologi yang memperhatikan dan menerapkan nilai humaniora yang sesuai dengan bidang keahliannya;

KU2

Mampu menunjukkan kinerja mandiri, bermutu, dan terukur;

KU3

Mampu mengkaji implikasi pengembangan atau implementasi ilmu pengetahuan dan teknologi yang memperhatikan dan menerapkan nilai humaniora sesuai dengan keahliannya berdasarkan kaidah, tata cara dan etika ilmiah dalam rangka menghasilkan solusi, gagasan, desain atau kritik seni;

KU4

Mampu menyusun deskripsi saintifik hasil kajian tersebut di atas dalam bentuk skripsi atau laporan tugas akhir, dan mengunggahnya dalam laman perguruan tinggi;

KU5

Mampu mengambil keputusan secara tepat dalam konteks penyelesaian masalah di bidang keahliannya, berdasarkan hasil analisis informasi dan data;

KU6

Mampu memelihara dan mengembangkan jaringan kerja dengan pembimbing, kolega, sejawat baik di dalam maupun di luar lembaganya;

KU7

Mampu bertanggungjawab atas pencapaian hasil kerja kelompok dan melakukan supervisi serta evaluasi terhadap penyelesaian pekerjaan yang ditugaskan kepada pekerja yang berada di bawah tanggungjawabnya;

KU8

Mampu melakukan proses evaluasi diri terhadap kelompok kerja yang berada dibawah tanggung jawabnya, dan mampu mengelola pembelajaran secara mandiri; dan

KU9

Mampu mendokumentasikan, menyimpan, mengamankan, dan menemukan kembali data untuk menjamin kesahihan dan mencegah plagiasi.

4. KETERAMPILAN KHUSUS

KK1

Mampu mengidentifikasi, menganalisis, mengevaluasi dan memberikan rekomendasi perbaikan efektivitas interaksi antar pemangku kepentingan (pemerintah, masyarakat, dunia usaha dan industri) pada aspek kepariwisataan dalam satu destinasi skala tapak dan usaha skala kecil dan menengah, menggunakan metode analisis dampak, analisis kekuatan, kelemahan, peluang, dan ancaman, serta analisis berbasis hirarki dan kinerja;

KK2

Mampu mengidentifikasi dan menganalisis faktor-faktor yang berperan dalam efektivitas implementasi kebijakan kementrian yang membidangi kepariwisataan;

KK3

Mampu meningkatkan kinerja organisasi usaha-usaha bidang kepariwisataan pada skala kecil dan menengah, meliputi kemampuan:

–      Pada area layanan prima di bidang hospitality:

1)      Mampu membangun relasi profesional di dalam dan di luar organisasi kepariwisataan (klien yaitu wisatawan dan pengunjung, pemasok, industri, pemerintahan, serta pemangku kepentingan lainnya yang relevan) yang bermuara pada peningkatan kinerja organisasi;

2)      Mampu mengadaptasi dan mengembangkan standar atau baku mutu pelayanan transaksi jasa dan produk pariwisata secara komprehensif dengan mementingkan aspek keamanan, keragaman sosial budaya, kebutuhan khusus dan kearifan lokal;

3)      Mampu menganalisis, memperbaiki, dan mengembangkan bagian dari sistem (regulasi dan prosedur operasional) kepuasan wisatawan dan/atau pelanggan dari aspek waktu, harga, layanan transaksi jasa yang sensitif terhadap keragaman sosial budaya, termasuk kemampuan:

a)       Menyusun strategi penelusuran yang efektif dan efisien;

b)      Menyusun strategi untuk meningkatkan peran pemangku kepentingan dalam menanggapi survei;

c)       Menyusun program untuk menjaring data dan informasi kepuasan wisatawan dan/atau pelanggan; dan menguji coba sistem;

4)      Mampu menyusun konsep, strategi, dan program penanganan keluhan wisatawan dan/atau pelanggan yang mampu mengurangi dampak kerusakan citra organisasi kepariwisataan;

– Pada area pengembangan profesionalisme penyedia jasa pariwisata

1) Mampu melaksanakan dan memperbaiki sistem pengelolaan tekanan lingkungan kerja untuk internal organisasi kepariwisataan dan penanganan klien secara komprehensif yang mementingkan keragaman sosial budaya klien, kebutuhan khusus, dan kearifan lokal;

2) Mampu melaksanakan dan memperbaiki sistem manajemen SDM yang positif meliputi kepemimpinan, kerja sama tim berbasis pada dinamika tim, dan kemampuan menangani konflik dalam bekerja dengan pengetahuan dasar lintas sektor pariwisata;

3) Mampu menganalisis deskripsi pekerjaan (job analyses) dalam organisasi kepariwisataan hingga tingkat manajer, yang memenuhi persyaratan jenis, cakupan kedalaman dan keluasan informasi, metode pengumpulan informasi, sumber informasi yang sahih dan handal;

4) Mampu melaksanakan sistem SDM organisasi kepariwisataan pariwisata, mencakup sistem rekrutmen, penempatan, promosi, mutasi, dan pemberhentian pegawai di organisasi kepariwisataan

5) Mampu melaksanakan sistem penilaian kinerja SDM organisasi kepariwisataan hingga tingkat manajer, mencakup penetapan lingkup dan target kinerja, strategi, siklus, program, aktivitas dalam pengukuran kinerja, serta mekanisme umpan balik untuk peningkatan kinerja organisasi kepariwisataan secara menyeluruh;

6) Mampu melaksanakan sistem pelatihan SDM organisasi kepariwisataan pariwisata hingga tingkat manajer, mencakup penetapan lingkup dan target pelatihan, strategi, siklus, program, aktivitas, serta evaluasi hasil pelatihan pada jangka pendek dan menengah; dan

7) Mampu mengedukasi personel internal dan wisatawan dan/atau pelanggan untuk menggunakan layanan jasa atau produk pariwisata secara aman, sehat, dan bertanggung jawab, sesuai dengan peraturan dan prosedur operasional yang berlaku;

– Pada area promosi dan pemasaran:

1) Mampu membangun strategi pemasaran baru untuk produk dan jasa pariwisata pada sebuah simulasi; dan

2) Mampu menganalisis, mengevaluasi dan mengusulkan alternatif solusi dari permasalahan pemasaran yang dihadapi khususnya dari aspek efektivitas dan praktek-praktek pemasaran yang diberlakukan organisasi kepariwisataan;

– Pada area manajemen keuangan:

1) Mampu melaksanakan sistem perencanaan anggaran perusahaan/organisasi kepariwisataan; dan

2) Mampu melaksanakan sistem kontrol internal pada area khusus pengadaan dan inventaris logistik perusahaan/organisasi kepariwisataan;

– Pada area Keamanan, Kesehatan, Keselamatan Kerja dan Lingkungan (K3L):

1) Mampu melaksanakan dan memperbaiki sistem K3L selama klien menggunakan layanan jasa dan produk kepariwisataan termasuk pada kondisi darurat, meliputi pemberian Bantuan Hidup Dasar (Basic Life Support) kepada klien dalam kondisi darurat, sesuai dengan prosedur baku; dan

2) Mampu melaksanakan dan memperbaiki sistem K3L pada organisasi penyedia layanan jasa dan produk kepariwisataan, termasuk pada kondisi darurat.

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Knowledge

Theoretical concepts of tourism and hospitality in general

General Skills

1. Can understand the needs of tourists that emphasize social cultural diversity, special needs, and ethical standards of global tourism;

2. Being able to produce a portfolio of potential market trends and tourism that shows promising market value based on an analysis of factors that are important in analyzing market potential and trends, at least including:

– tourism destination and tourism development in the world & Indonesia

– accommodation / hospitality

Special skill

1. Able to apply a job related to tourism and hospitality by using logic, critical, innovative, competent, and measurable in accordance with competency standards in the hospitality and tourism sector

2. Able to show independent, quality and measurable performance; able to show independent performance.

·   Introduction

·   Terminology of Tourism, Tourist, Tourism product, and tourist attraction.

·   Stage of Age in the development of tourism

·   Pillars of tourism

·   Terminology of hotel

·   Main activity of hotel business

·   Definition of organization

·   All divisions in hotel

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-15

·      Students can understand about Organization & Job Description of Pastry & Bakery

·      Students can understand about Job Description and personal Qualification.

·      Students can understand and know about the Tool & Equipment Pastry & bakery that are common and standard used in Hotels / Industry

·      Students can understand the basic ingredients used in Pastry & Bakery.

·      Students can understand the mistakes in Bread Making.

·      Students can know and understand the Basic Method of Cake processing

·      Students can know and understand the mistakes in Cake making.

·      Students can know and understand the Types of Pastries Products.

·      Students can know and understand the types of dessert.

·     Introduction to Organization Chart & Job Description of Pastry & Bakery

·     Job Description & Personal Qualification.

·     Utensils  & Equipment

·     Introduction of Pastry & Bakery Ingredients

·     Bread Processing (Fermented Solid & Liquid Dough)

·     Cake Processing 2 & Middle Test material review

·     Clasification Pastries Product

·     Dessert

·     Cream & Custard

·     Cookies & Biskuit

·     Cookies, Biskuit  Recipe Balanching & Review  matery  of Final Test

12 x meeting

(Theory + Practice). Middle Test, Final Test Theory, Final Test Practice

Week

Specific Learning Outcome

Sub-Subject

Duration

1-15

Students can understand about :

·     Organization Chart of Hotel & Front Office Dept.

·     FO Functions (Front -of-the-House Operations & Back of-the-House Operations.

·     Front Office relations with other departments

·     Forms and Equipment in use in the Front Office

·     Hotel Size

·     Hotel Target Market

·     Level of Service

·     Ownership

·     Definitions, resources,  tasks & responsibilities  of the reservation

·     Basic Reservation Activities

·     Techniques and rules for reservation

·     Standard Reservation

·     Policies and Procedures

·     How to handle  Individual Reservation

·     The meaning, duties and  responsibilities of operators and  procedures   for the  courtesy call

·     How to handle Group

·     How to handle messages and provide Information

·     Definitions, Duties & Responsibilities of Reception

·     How to handle Guest Check-in

·     How to use/ fill in form  in reception

·     How to handle Walk-in  Guest

·     How to handle late Charge, late check out and Room Discrepancy

·     Job Description of Guest                                         Relation & Concierge

·     Organization Chart of Guest Relation &   Concierge

Hotel & Front Office Introductions and Grooming

Organizational Structure

Hotel Classification

Reservation

Simulation Reservation

Operator

Group Reservation & Messages

Reception

Simulation Reception

Front Office Cashier

Guest Relation & Concierge 

12 x meeting

(Theory + Practice). Middle Test, Final Test Theory, Final Test Practice

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

·      Students are guided to spell the alphabets correctly, identify cardinal and ordinal numbers, and study time in analog and digital formats

·      Students are guided to pronounce and spell names correctly, identify names compositions, and practice communicating through simple conversation.

·      Students are guided to pronounce numbers and prices according to correct currencies, and practice communicating through simple conversation.

·      Students are given some opportunities for testing their knowledge, abilities, and skills in related previous lessons I, II, and III

·      Students are introduced to Basic English Context of Nouns, Singular and Plural Nouns, and practice to produce various sentences related in describing availability.

·      Students are introduced in drafting floor plans, technique in documenting facilities, and composing paragraphs related in describing availability.

·      Students are introduced to names of countries and nationalities.

·      Students are introduced to Basic English Context such as Asking Permissions, Making Requests, Offering Helps, and Making Invitations.

·      Students are given the opportunity to work in pairs and conduct role play for mini telephoning dialogue

·      Students are introduced to Basic English Context such as Prepositions and Possessive Pronoun

·      Students are given the opportunity to introduce their families.

·      Students are given the opportunity to do presentation about their families.

·    NAMES COMPOSITIONS

·    NUMBERS FORMATS

·    DESCRIBING AVAILABILITY (PART 1)

·    DESCRIBING AVAILABILITY (PART 2)

·    COUNTRIES and NATIONALITIES

·    BASIC ENGLISH CONTEXT (PART TELEPHONING

·    BASIC ENGLISH CONTEXT (PART 2)

·    TALKING ABOUT FAMILY

12 x meeting

(Theory + Practice). Middle Test, Final Test Theory

Week

Specific Learning Outcome

Sub-Subject

Duration

1-15

·        students can understand general description about F&B outlets.

·        Understand about history and function of bar

·        Understand the type of alcohol and its effects inflicted after consume alcohol

·        students get general description about bar organizational structure.

·        Understand the tasks and responsibility of each position in the Organization Bar

·        Students get general description about bar fixtures and layout where the bar is

·        Students understand the function of the task and every responsibility position

·        Students understand and be able to mention the names of the tools operational support bar and understand the standards layout of a bar

·        students get general description about drinks that don’t contain alcohol and explain the function of drinks which does not contain alcohol

·        Students get general description of origin start beer and way the making of it

·        students get an immediate overview of the technique holding tray and pour beer in front of guest

·        students can understand general description about types of spirit drinks and how to make it

·        students get overview of the technique mixing non drinks alcohol or alcohol

·        etc

·        Introduction

·        Personnel Bar, Equipment and Bar Layou

·        Bar Products: Non Alcohol Beverages

·        Bar Products-Practice I

·        Bar Products: Dry Spirit

·        Bar Products: Sweet Spirit

·        Technique Mix Drinks-Practice II

·        Bar Products: Wine and Sparkling Wine / Champagne

·        Procedure Drinks Reservation and Bar Administration

·        How to Open and Serve Wine: Practice III

12 x meeting

(Theory + Practice). Middle Test, Final Test Theory, Final Test Practice

Week

Specific Learning Outcome

Sub-Subject

Duration

1-15

·   Student understand about Part and Function of Housekeeping

·   Student understand about HK Organization Structure, Job Description and Responsibility of Each Position

·        Student understand about work relation between internal housekeeping unit and other

·        Student get knowledge and understand about tools and cleaning substances

·        Student get knowledge, understand and can implement:

–          tools and cleaning substances

–          Variety of floors and treatment

–          Guest Room and Public Space Cleaning Technique

–          Role and Function of Laundry

–          Job Description and Responsibility of each position

–          Knowledge of cleaning tools and substances in laundry

–          Types of Cloth and treatment

·   Part and Function of Housekeeping

·   Organization Structure

·   Job Description and Responsibility of Each Position

·   Work relation between internal housekeeping unit and other departments

·   Knowledge about tools and cleaning substances

·   Variety of floors and treatment

·   Guest Room and Public Space Cleaning Technique

·   Role and Function of Laundry

·   Job Description and Responsibility of each position

·   Knowledge of cleaning tools and substances in laundry

·   Types of Cloth and treatment

12 x meeting

(Theory + Practice). Middle Test, Final Test Theory, Final Test Practice

Week

Specific Learning Outcome

Sub-Subject

Duration

1-15

·     Student can learn, understand and can implement about:

·     Safety in kitchen

·     Kitchen Utensil and Equipment (showing utensil and equipment)

·     Food Commodities

·     Cutting method, Cooking method

·     Larder, Vegetable Cookery

·     Sauce making

·     Standard Recipe, Kitchen Administration, team work effectiveness.

·      Safety in kitchen

·      Kitchen Utensil and Equipment (showing utensil and equipment)

·      Food Commodities

·      Cutting method, Cooking method

·      Larder, Vegetable Cookery

·      Sauce making

·      Standard Recipe, Kitchen Administration, team work effectiveness.

·      Practice 1,2,3,4

12 x meeting

(Theory + Practice). Middle Test, Final Test Theory, Final Test Practice

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

·     Student can learn and have to understand about the background of psychology of service especially in the hotel and tourism

·     Student have to understand and aware about perception

·     Student have to understand and implement the good communication skills

·     Student have to understand about good service especially to the guest

·     Student can implement how to do complaint handling

·      Introduction of Psychology Service

·      What is perception

·      How to communicate

·      What is service

·      Guest complaint handling

12 x meeting

(Theory + Practice). Middle Test, Final Test Theory

Week

Specific Learning Outcome

Sub-Subject

Duration

1-15

·         Students can understand the general picture of F&B outlets. Understand the organization’s F&B Department regulations

·         Students are able to explain the F&B Organization Rules

·         Students understand about classification as a waiter/s

·         Students get an overview of the relationship between the F&B Department and other departments in a hotel

·         Students get a general description of types and characteristics of restaurants

·         Students can understand various kinds of restaurant equipment and supplies

·         Students can do Table Setup and carry out procedures how to do a service in the operation of a restaurant

·          

·         F&B Service Department Organization

·         Waiter Classification

·         Work relations between departments (F&B with

·         other departments)

·         Types of Restaurants

·         Introduction of Restaurant Equipment and Supplies

·         Practice I

Restaurant Equipment and Supplies

How to handle a glass, plate and cutlery

How to polish glass, plates and cutlery

·         Techniques and Types of Services

·         Practice II

Basic Cover Set up A’la Carte and Elaborate Set Up

How to carrying Plate

·         Room Service Operation

Practice III

·         Sequence of Service

12 x meeting

(Theory + Practice). Middle Test, Final Test Theory, Final Test Practice

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

·         Students have to understand and aware about:

–          Food Hygiene

–          Personal Hygiene

–          Food Contamination

–          Food Borne Illness

–          IPM Program

–          Food Hygiene

–          Hand Washing

–          Personal Hygiene

–          Food Contamination

–          Food Borne Illness

–          How to prevent food contamination?

–          Potentially Hazardous Food Labelling

–          IPM Program

12 x meeting

(Theory + Practice). Middle Test, Final Test Theory.

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students are proficient in using Indonesian language that is good and right, both verbally in presentations and in writing, to arrange lecture assignments, scientific papers (papers), and correspondence, job application letters and resumes.

·     Introduction, function, variety, and language barrel and EYD

·     Effective sentence

·     Dictionary (Word Choice)

·     Type of Writing

·     Scientific work

·     References

·     Quotations and Reference System

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

After attending a basic accounting course, students are expected to understand the techniques and procedures in the accounting process for service companies and be able to prepare financial reports in accordance with accounting standards

·     Introduction of accounting

·     Accounting cycle

·     Accounting Equation

·     Recording Process (Transactions and Journals)

·     Recording Process (Ledger)

·     Trial Balance

·     Adjustment Entries

·     Worksheet

·     Closing Entries

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Understand the concepts of Marketing roles in the Hospitality & Tourism business.

Understand service culture and service characteristics of Hospitality and Tourism Marketing. 

Learn the role of marketing in company strategic planning

Learn major “elements” and “environmental forces” that can affect company’s ability to serve customers

Learn the concept of the marketing information system.

Learn major characteristics affecting buyers decision process

etc

·      Chapter 1 – Introduction: Marketing for Hospitality and Tourism

·      Chapter 2 – Service Characteristics

·      Chapter 3 – Role of Marketing in Strategic Planning

·      Chapter 4 – Marketing Environment

·      Chapter 5 – Marketing Information Systems and Marketing Research

·      Chapter 6 – Consumer Markets and Consumer Buying Behavior

·      Chapter 7 – Organization Buyer Behavior of Group Market

·      Chapter 8 – Market segmentation, Targeting and Positioning

·      etc

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students understand the importance of controlling the cost of food, understand the cycle of controlling basic prices, understand the cost structure of the hotel and restaurant business

·      Introduction, Generalities and Objectives

·      Managing the cost of food

·      Purchasing

·      Receiving

·      Storing & Issuing

·      Inventory Control

·      Production Standards

·      Basic Steps in Beverage Operations

·      Material Cost Control

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

In this English Conversation 1, students have to do well communication especially general conversation especially with colleagues and guest.

·      Commication in English

·      All kind of People

·      Free Time

·      People

·      Money

·      Travel and Tourism

·      Food and Drink

·      Entertainment

·      etc

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

In order for students to understand the importance of Supervisors, Work Philosophy, supervisors are part of Management, Spv Orientation, Job Character Distinguishes Spv Work and Hotel Regeneration and Multi Skill Skills

·      Introduction-Supervisory Management

·      Manager and Hotel Supervisor

·      Work Supervisor and Mechanism

·      Supervisor and Supervision Instrument

·      Supervisor, motivation and communication

·      Supervisor and internal conflict

·      The role of supervisor as leader

·      etc

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

After attending this lecture, students are expected to be able to gain knowledge and understanding, especially those related to hotel management.

In this lecture discussed about:

a. Knowledge of the definition of hospitality management

b. An understanding of the definition, hospitality terms, types and classifications of hotels.

c. Department in the Hotel

d. Organizational structure

e. Division of Work in the Front Office Department

f. Functions, Duties and Responsibilities

g. Knowledge of hotel organizational structure and hotel human resources.

h. Knowledge of hotel management principles of various sizes and types of affiliation.

i. Outline of knowledge about the workflow of departments: Room division, Food and Beverage, Accounting, and Marketing.

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students have to understand and capable to do:

·         Definition of Communication

·         element and model of communication

·         Verbal message

·         Nonverbal message

·         Listening

·         Self and Other: Relationship Aspect of Communication

·         Two Persons Communication

·         Interviewing

·         Small group communication

·         Organizational Communication

·         Public Relation

·         Intercultural Communication

·         Definition of Communication

·         element and model of communication

·         Verbal message

·         Nonverbal message

·         Listening

·         Self and Other: Relationship Aspect of Communication

·         Two Persons Communication

·         Interviewing

·         Small group communication

·         Organizational Communication

·         Public Relation

·         Intercultural Communication

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students have to understand, able to explain and implement the principle of management. Starts from organization, planning, organizing until controlling.

Definition of Management: its nature & purpose

Managing: science or art?

Essential of planning

Organizing

Staffing

Leading

Controlling

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students have to understand and capable to do:

·         Japanese characters

·         Hiragana & Katakana

·         Rules for writing words in sentences

·         Japan Geographical location

·         Pointing words Place, direction and situation (can stand alone & cannot stand alone)

·         Number words

·         Adjective change

·         Change of verbs

·         Japanese characters

·         Hiragana & Katakana

·         Rules for writing words in sentences

·         Japan Geographical location

·         Pointing words Place, direction and situation (can stand alone & cannot stand alone)

·         Number words

·         Adjective change

·         Change of verbs

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students are expected to know and understand about every religion ethics and perform a good behavior in every religion.

• Introduction
• Islamic Ethics
• Buddhist Ethics
• Christian Ethics
• Hindu Ethics
• Jewish Ethics
• The Golden Rule: A Universal Principle
• Good Behavior, etc

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

PANCASILA EDUCATIONAL EDUCATION LEARNING ACHIEVEMENTS:

1. Students are able to uphold human values in carrying out tasks based on religion, morals, and ethics

2. Students are able to master the knowledge of communication techniques and the latest and most recent technological developments

3. Students are able to be able to choose resources and utilize design tools and analysis of information technology-based engineering and computing that is suitable for carrying out engineering activities

4. Showing responsibility for work in the field of expertise independently

·     Introduction

·     Indonesia’s Growth History

·         Stages of development of the Indonesian State

·         Pancasila among other philosophies of life

·         Pancasila among other philosophies of life

·         State institutions

·         Citizens’ rights

·         Amendment to the 1945 Constitution

·         Actualization of Pancasila

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

·     Students are able to practice how to copy data between files, using functions relating to the date and string functions, set the display format of data, copying data between sheet and sort data.

·     Students are able to practice how to create a data validation, using simple logic functions and merging these functions, filter the data by auto filter.

·     Students are able to apply the function of reading the table, how to combine several functions in one formula, making the currency format, copy the data to copy and paste special, filter the data with advanced filter

·     Students are able to apply creating sub-total with made a simple chart and circle graph and creating pivot table reports and charts

·     Students are able to practice the PowerPoint program, determine the layout of the slide, recognize powerpoint display, specify the design template, change the color scheme and background slides, insert new slides and images, rotate the object, change the object into a 3-dimensional

·     Students are able to apply the design work using Adobe Photoshop CS3, using the Toolbox, Palette, using Layer, and type of parameters Brush, Change the shape of the selection area.

·     Students are able to:

1.       Describes and practice the material that has been studied for 1 semester

2.       Answering questions in Final test

·   Microsoft Excel

·   Microsoft Power point

·   Photoshop

·   CorelDraw

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

·   Students understands comprehensively in managing a Restaurants and Food Service Business Operation.

·   Student are expected to able to plan, prepare and conduct a restaurant project business plan.

·   Students will be able to operate and run a restaurants or food service business from any business aspects

·   Introduction to the Restaurant and Food Service Business Concepts.

·   The Products and Service Mix of Restaurant and Food Service Business.

·   Basic of Restaurant Layout and Atmosphere

·   Managing Manpower Assets or Human Capital in Food Service Business.

·   Creating the competitive and advantage Product and Service for the Customer

·   Managing the best Financial Structure in developing an advantage and competitive Food Service business

·   Managing the Service Excellence in Food Service Business Operation

·    

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

·   Students are able to make conversation English in intermediaries level

·   Getting to know you

·   Making a good impression

·   Food and cooking

·   Weather

·   Working for a living

·   Leisure time

·   Spots and games

·   Transportations and travel

·   Vacation time & Inventions and gadgets

·   The environment & News and current events

·   City life & Entertainment and arts

·   The past & Comedy and humor

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students understand the understanding of the Rooms division and its organizational structure, understand the planning, organizing, implementing, evaluating and supervising the management of the front office (Front Office) and housekeeping management, understanding the control of the guest room facilities and understanding the Par-Stock calculations. understand the determination of room rates, room pricing methods and approaches to making room rates, understanding the ratio of occupancy rates and forecasting the availability of the number of rooms and understanding the strategy of determining room price variables (Yield Management) to maximize room revenue.

·        Understanding the room division and organizational structure.

·        Planning, organizing, implementing, evaluating and monitoring

·        Control of guest room facilities

·        Par-Stock Calculation

·        Determination of the need for the number of Room Boy

·        Determination of room prices

·        Room price method

·        Approach to making room rates

·        Occupancy ratio & Operational Statistics Analysis

·        Forecasting the availability of the number of rooms

·         Yield Management

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students understand the basic French grammar, signs of French pronunciation. Arrange sentences with the SVC formula.

·      Salutation et présentation

·      Civilisation française

·      Nation, pays, nationalité

·      Les noms singuliers et pluriels, les articles

·      Les chiffres et le temps

·      La Direction            L’accueil ā l’hôtel et / ou au Restaurant

·      Au Restaurant

·      A l’hôtel

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

·   Students are able to understand: What is the improvement of service to customers? Why is increasing customer service important? Who is involved in improving customer service? When will the increase in service to customers be implemented? How to improve customer service tactics?

·   Students are able to understand: Is the development of operational policy increasing? Why is operational policy development important? Who is involved in developing operational policies? When will the development of operational policies be implemented? What are the tactics for developing operational policies?

·   What is marketing? Why is marketing important? Who is involved in marketing? When was the marketing implemented? How about marketing tactics?

·   students are able to explain: An understanding of franchising, franchise rights and obligations, franchise legal protection

·   Students are able to present a concept of food and beverage service and convince investors of the project

Customer Centred Perfomance Improvement

Developing Operational Policy

Marketing

Merchandising

Product and Service Development

System Management

Efficient Staffing

Concept, Location and Design

Franchising, Brand New, or Part of Facility

Food and Beverage Management Project

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students are understanding and can adopt and aware about the characteristic of every guest especially from other countries

Students can manage the treatment of every culture and behavior

Introduction

Culture & Behavior every region in Indonesia

Culture & Behavior every country in Asia

Culture & Behavior every country in other countries

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

In this learning analysis explains the basic knowledge of hospitality. The next competence of students is expected to be able to define, explain and distinguish the types of ownership of the hotel as part of the hospitality industry. For the next step students are expected to be able to understand other industries in the other hospitality fields, such as the MICE industry, special events, gaming entertainment, as well as the leisure industry, attractions and clubs. At the end of the total teaching, the output that must be produced is 4 (four) semester students able to explain, differentiate and understand information, main activities and businesses in the hospitality world.

Introduction to hospitality and tourism.

The development of the hotel business as well

Ownership

Hotel leadership and management

Meeting, incentives, convention, exhibition

Special Events

Gaming & Entertainment

Recreation, Attractions and Clubs

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students are able to design and make MICE internally and externally

·      Definition of MICE

·      Stakes Holder of MICE Industry

·      Sequences in held of MICE event

·      Bidding Process in MICE

·      Setting Layout on MICE

·      Extended Program and Attraction

·      MICE Event Planning

·      MICE Event Coordinating

·      MICE Event Unistalling

·      Food and Beverages Management in MICE

·      Marketing of MICE Facility

·      Security and Risk Management

12 x meeting, practice, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Statistic subject is a comprehension knowledge and skill aboutbasic and advance to analyze quantitative datas indeskriptivedaninferential, with the help from parametric or non parametric statistic.

This subject contains of description of statistic, the functions of statistic in research, the presentation of datas, central tendency measurement, position measurement,spreadmeasurement, assume test, populationand sample, hypothesis test, difference test with T , variants, correlation and regression analysis, partial analysis, non parametric statistic (chi-square, sign test,Kruskal Wallis test, Friedman test, etc.

·         Introduction

·         Basic Description of Statistic

·         Chart and Table of Frequency Distribution

·         Central Symptoms Measurement (grouped and ungrouped data)

·         Deviation Measurement

·         Normal Distribution

·         Normality and Homogeneity Test

·         BLUE Test (Best Linier Unbias Estimation)

·         Validity and Reliability Test

·         Hypothesis Test

·         Regression

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students can understand about Understanding Services

Students can understand about Operating System Design Services

Students can understand about Service Operations Strategies

students can understand about Service Quality Measurement, etc

Operations Management Services

Understanding Services

Operating System Design Services

Service Operations Strategy, etc

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

1. Attitude

Develop a positive attitude and display behavior that supports the spirit of nationalism

and love for the motherland, democratic democracy, and legal awareness and diversity

2. Knowledge

Being able to analyze the contextual problems of Civics related to nationalism and spirit

patriotism, civilized democracy and legal awareness and diversity

3. General Skills

Able to make appropriate decisions in the context of solving contextual problems

related to the spirit of nationalism and love for the motherland, democratic democracy, and

legal awareness and diversity

4. Special Skills

Able to implement Islamic values and Kemuhammadiyahan in context

solving contextual problems related to the spirit of nationalism and love for the land

water, democratic democracy, and legal awareness and diversity as scholars of education, Novice educators and novice researchers

·     Archipelago insight and conception of its implementation

·     History, basis and aspects of national resilience

·     Position and factors that influence National Politics and Strategy

·     Outline of National Politics and National Strategy

·     Politics and Defense and Security Strategy

·     The development of Polstrahankamnas

·     The development of the defense system of the people of the universe

·     etc

12 x meeting, practice, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

·         To identify the beginning process and history of Airlines

·         To describe any kind of the domestic Air Transport Industry

·         make a chart dan organize  the management structure, behavior of union organization

·         to find out airlines market dan looking for opportunites and make a plan

·         to describe operations sytem of airlines management

·         to learn the four steps of the planning process and operating, etc

·         Introduction And History

·         The Domestic Air Transport Industry

·         The International Air Transport Industry

·         Organizations and Management

·         Marketing

·         Operations

·         Strategic Planning

·         Equipment Selection

·         Determining The Financial Conditon of An Airline

·         Cargo

·          

12 x meeting, practice, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

·         Students can learn, understand and analyze about types of aircraft & airport, Airfreight Companies, how to manage air cargo successfully, etc

·         Industry Characterization

·         Types of Aircraft & Airport

·         Airfreight Companies

·         Introduction to Air Cargo Industries

·         Managing Air Cargo Successfully

·         etc

12 x meeting, practice, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

After attending lectures, students are expected to be able to determine what documents are needed for someone in carrying out their travel activities in accordance with the purpose of their trip, and be able to determine what requirements must be met in the management of these travel documents.

·     Definition of Travel Documents

·     Types of travel documents

·     CIQ Definition

·     The importance of CIQ

·     The usefulness of CIQ

·     Custom

·     immigration

·     quarantine

·     Passport

·     Visa

·     Travel Ticket

·     Health certificate

·     Entry Permit

·     Re-entry permit

·     Embarkation

12 x meeting, practice, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students are understand have an advanced knowledge regarding Cruise Operation especially for daily information, Ship Card ID, Ship Vocabulary, Personal Life Saving, etc

·     What is cruise operation?

·     Daily Program

·     Daily information from the bridge

·     Ship card Id

·     Ship vocabulary

·     typical crew working day

·     Personnel Life Saving Equipment

·     Life Raft and equipment

12 x meeting, practice, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students are understand and have an advanced knowledge related with Land Transportation Management

·     Introduction of Land Transportation

·     Types of Land Transportation

·     How to manage land transportation, etc

12 x meeting, practice, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students are able to make and manage a good and professional catering for the company and also for entrepreneurship.

Introduction

Historical Banqueting

Styles of catering

Catering Food Service Development

Catering Sales and Marketing

Catering Menu program

Etc

12 x meeting, practice, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

·   Students can understand about introduction in the Abacus System

·   Students can do the activity process to make airplane reservations for guests

·   students can use the Sign In Sign Out and Abacus System work areas

·   students can use:

–    Air Availability Mask

–    City Pair Availability

–    Other Flight Availability

·   students can use the Encode and Decode features in the Abacus System, etc

·      Introduction to Abacus Software

·      Making Basic Reservation PNR (Passenger Name Record)

·      How to Sign In and Sign Out and Understand the Work Areas in Abacus

·      Air Flight Availability

·      Encode and Decode di Abacus System

·      Participation Level Airlines

·      Air Schedule

·      Book Air Segment

·      Passenger Name Record

·      Book Air Segment

·      PNR  Optional Field 1

12 x meeting, practice, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students understand and can analyze start from advantage & disadvantage of group travel, preparation, managing group, and also how to handle after the trip for our clients

Advantage and disadvantages of group travel

Preparation and Sales Approach

Finalizing The Sale

Reservations

Proccessing Reservations

Invoicing & Money Matters

Hotel, Airlines & Other Vendor

Finalization with group participants

Accompanying group

After the trip

12 x meeting, practice, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Able to introduce and explain Pinyin letters and Pinyin letters pronunciation.

Able to write the characteristics of Chinese strokes and learn vocabulary.

Able to read short sentences in conversation and understand sentences.

Introduction

Greetings in Mandarin

Conversation of Mandarin in The Hotel

etc

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

students can understand the nature of morality

students can understand about Ethic theories

students can understand about justice, distributional principles, approaches and rights, etc

Normative Theories of Ethics

Justice and economic distribution

The nature of Capitalism

Corporation

The workplace basic issues

The workplace-todays challenge

etc

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students can understand about the Marketing Model of the future

Students are able to understand Apps, Forming Elements, Digital Consumers, Digital Industries and Digital Strategies

Marketing 4.0

Future Marketing Model

Market mission to consumers

Digital Marketing Concept

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students understand the basis of total quality management

Students understand quality culture

Students understand partnering concept

Students understand customers

Students understand Involvement and Empowering employees

Students understand Leadership and Teamwork

Students understand Decision making and problem solving, etc

Concept of total management

Quality and alternative to increase the competitiveness

Partnering for competitiveness and total quality

Focus on customer

Involvement and Empowering employee

Leadership and teamwork

Decision Making & Problem Solving, etc

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students understand and capable in making event based on theory and implement it in their activities

Theory of Event Management

Event Administration

Event Coordination

Event Marketing

Legal, Ethical and Risk Management

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students can understand about:

1. Audience Analysis

2. Brain Storming

3. Research

The Writing Proccess

Sample Business Documents

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students can understand and have an advance level in doing conversation English

Getting acquainted

Expressing yourself

Crime and punishment

Surprises and superstitions

Education and learning

Fame and fortune

Around the world

Technology

etc

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students can understand about Cost, cost drivers, cost objects & Charging, Cost Allocations, Material costs, Labor costs, Cost drivers & Cost behavior, Volume based, Unit cost & marginal cost, Cost calculation, Cost information and value

Students can understand about the Cost Calculation system, Measurement of cost and strategic rules

Basic Concept

Cost calculation based on Order

Activity Based Costing and Customer profitability

Proccess Based Cost Accounting

Cost Allocation

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students understand about the Research Methodology general study

Students are able to explain about the Research Method

Students are able to explain about Research Objectives and Research Ethics

Students are able to explain about the Journal /Information searching

Students are able to explain about the concept and proposal of research

students can explain Research Methodology & Variables

Students are able to explain Data & Data Collection and Sampling

students are able to explain the Hypothesis and Data Analysis

Students are able to explain research writing and research instruments

General Research Methodology review

Research methods

Research Objectives and Research Ethics

Research design, etc

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students can understand about Culture, the elements that influence and variations in culture

Students can understand and can count based on theory about Finance Management

Students can recognize the effects and influences of socialization

Students can understand Life Course and agents of socializations

Students can understand about Social interaction and reality, Roles

Students can understand about Social Network, Technology and Institution, etc.

1.       Development Culture Around the World

2.       Elements of Culture

3.       Culture Variations

4.   Environment : The impact of Socialization

5.   The Influence of heredity

6.  Socialization and The life Course

7.       Social Interaction and reality

8.       Elements of Social Structure

9.       Social Role

10.   Social Network and Technology

11.   Social Institution, etc.

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

Students understand and can explain about:

·     Factors of production

·     Market mechanism

·     Economic growth

·     Economic factors

·     Government regulations in the economy

·     free market economy

·     The function of government in the economy

·   Introduction of Economic

·   International Trading

·   Understanding of the Economic System

·   World Economic System

·   Monetary and banking system

·   Fiscal policy, etc

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

a.       Explain entrepreneurship its importance

b.       three main reasons people decide to become entrepreneurs

c.        Identify four main characteristics of successful entrepreneurs

d.       the impact of entrepreneurial firms on economies and societies

e.        Explain the entrepreneurial process, etc

Introduction of entrepreneurship

Recognizing Opportunities and Generating Ideas

Feasibility Study

Writing Business Plan

Industry & Competitor Analysis

Developing in Effective Business Model, etc

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

To learn definiton of system and sub system

To learn the components of information system

To study about definiton, elements of database and organize

system database file, etc

Introduction

Basic Concept of Information System

Concept of Database System

The Role of Database System

Front Office System

BEO System

Point of Sales

Housekeeping system

12 x meeting, Middle Test, Final Test

Week

Specific Learning Outcome

Sub-Subject

Duration

1-14

·      Students will be able to understand about the introduction to international hospitality and its implication to

·      hospitality and tourism industry.

·      Students will be able to understand the differences culture and all challenge that happened in hospitality and tourism industry

·      Students will be able to understand the scope of hospitality industry

·      Students will be able to understand and implement how to explore the

·      environmental

·      etc

·      International Hospitality

·      Cultures and the challenges of international hospitality

·      The International Hospitality Industry

·      Exploring the International Environment

·      International Marketing

·      International Hospitality Market Entry

·      Strategic Planning and International Hospitality

·      International human resource, etc

12 x meeting, Middle Test, Final Test