Sekolah Tinggi Pariwisata Bogor

Smile As Part of One of the Characters of a Hotelier

Hospitality is defined as a friendly attitude, polite to everyone. In the hotel world this term can also be interpreted as an interaction between the host and guests who enjoy a meal, drink or simultaneously. In addition, according to Pendit (2007) the term hospitality if a hobby with tourism is the spirit and soul of tourism. Because of the importance of hospitality in tourism, tourism products will be sluggish like inanimate objects without a spirit if there is no hospitality. From this statement it can be said that hospitality in the world and especially service is important in order to provide the best service to every guest who comes. One of the most tangible services in giving a friendly impression to others is a smile. A smile is a facial expression formed by flexing the muscles near the ends of the mouth. A smile can also be found around the eyes. Among humans, it is pleasure, joy and happiness.

What does smiling mean?
When you smile, it’s nice, both that you’re happy and enjoying the company of other people. A full smile involves the entire face, including the eyes, which are wrinkled and ‘blinking’. The smile is often asymmetrical and is usually larger on the right side of the face. A fake smile may be more symmetrical or larger on the left side of the face. Smiling is also a sign of obedience when the person is effectively pleading for acceptance. Smiles and laughter are not always pleasant expressions of emotion.

What does smiling mean?

When you smile, it’s nice, both that you’re happy and enjoying the company of other people. A full smile involves the entire face, including the eyes, which are wrinkled and ‘blinking’. The smile is often asymmetrical and is usually larger on the right side of the face. A fake smile may be more symmetrical or larger on the left side of the face. Smiling is also a sign of obedience when the person is effectively pleading for acceptance. Smiles and laughter are not always pleasant expressions of emotion.

Smile Shape

1. Real Smile

The smile is generated by the subconscious brain, so the smile is automatic. When people feel pleasure, the signal passes through the part of the brain that processes it. In addition to moving the mouth muscles, the muscles that lift the cheeks—orbicularis oculi and pars orbitalis—also contract, causing the eyes to wrinkle, and the eyebrows to drop slightly. In a genuine smile, several facial muscles come into play, not just the mouth, and the whole face is involved, including the tightening around the eyes. This action around the eyes is very difficult to fake and is the main signal for an authentic smile, expressing true feelings. Genuine smiles appeared on both sides of the face. A genuine smile shows sincerity and concern for communication. Givens (1999) describes a ‘zygomatic smile’ as a ‘sincere smile’ that is ‘difficult to make to order’, because it is a smile of genuine happiness or joy. This smile is formed by the corners of the mouth curving inward and the outer corners of the eyes crinkling into crow’s feet. This is a spontaneous smile, dictated by emotions, and therefore an accurate reflection of the person’s mood.

2. Fake Smile

Scientists differentiated between real and fake smiles using a coding system called FACS, which was designed by Professor Paul Ekman of the University of California and Dr Wallace V. Friesen of the University of Kentucky (BBC). While the physical variations of some smiles are obvious, there are smiles that are physically similar but have different meanings. Smiles can be faked, faked, or labeled as a habit. Fake smiles can be done at will, because the brain signals that come from the part of the brain that is conscious and pushes the zygomaticus major muscle in the cheek to contract. These are the muscles that pull the corners of the mouth outward. A fake smile sometimes appears stronger on one side of the face (usually the right side). Smiling with the lips alone is often the case, where the person is happy or agrees but feels something else. The fake smile is known as the Duchenne smile, after scientists first described it in 1862. Fake smiles also last much longer.

Smile Category

Simple Smile
A simple smile is when the teeth are not visible. We usually wear a simple smile when we are watching something interesting or enjoyable but are not physically involved in the action. We smile to ourselves.

Top Smile
The upper smile reveals the upper set of teeth. It is a friendly smile, usually used when we greet someone. This is accompanied by eye contact.

Big Smile
A wide smile reveals both sets of teeth and is usually accompanied by laughter, often without eye contact.

Several studies have concluded the reasons why smiling is so important, and here are the reasons to smile:

1. Smiling makes us attractive
2. A smile changes our mood
3. Smile is contagious
4. Smiling relieves stress
5. Smiling boosts your immune system
6. Smiling lowers your blood pressure
7. Smiling releases endorphins, natural pain killers, and serotonin
8. Smiling lifts your face and makes you look younger
9. Smiling makes you look successful
10. Smiling helps you stay positive

In the world of hospitality, there will be no perfect grooming without a genuine and sincere smile. So, what are you waiting for? Smile and spread the positive energy within you to the environment around you.

Source: Body Language: A Guide for Professionals, By Hedwig Lewis, 1998

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